Customer service representatives at United States call centers often work more than 40 hours in a single workweek. Employers often fail or refuse to pay these employees the required amount of overtime pay. This can be in violation of federal law, specifically the Fair Labor Standards Act (FLSA).
Customer service representatives who work at call centers have job responsibilities which include but are not limited to the following: product support, credit card customer service, telemarketers, bill collectors, financial services, computer product help desk, banks, hotels and more.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek. Covered employees must be paid for all hours worked in a workweek. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, and work-related emails.
Our experienced overtime pay lawyers will determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately.
Find out if you are eligible to file an overtime pay lawsuit by calling our experienced Customer Service Representative Overtime Pay Lawyers at (855) 794-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. Let us help you recover your lost wages and get compensated for the overtime hours spent working.