Kelly Services is a global staffing company that has a call centers. The company is based in Troy, Michigan. Call centers frequently fail to pay workers federally required overtime pay using a number of different tactics. Many of these tactics are in violation of federal wage and hour laws.
For example, if you work for a call center and begin working before the actual shift start time, you are entitled to overtime pay. Call centers often require that workers arrive early to boot up a computer or load dialing software before the “official work day” actual begins but do not pay for this additional time. Although this may be just some extra minutes a day, they add up to significant time over weeks, months, and years. Extra minutes are also often spent when the shift officially ends.
Call center management often tells employees that they are not entitled to overtime pay for these extra minutes a day. However, this violates the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, and work-related emails.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek.
Our experienced call center overtime pay attorneys can determine whether you are entitled to additional pay based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past call center employer. There are strict time deadlines for filing lawsuits so you should contact an attorney immediately.
To help easily determine whether you are eligible to file a wage and hour claim, contact our experienced Call Center Employee Overtime Pay Lawyers at (855) 754-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim.