Typically, call center employees are not “exempt” from the Fair Labor Standard Act (FLSA). What this means is that call center employees are eligible to receive overtime pay. The overtme pay rate should be one and one-half times the regular rate of pay. Overtime hours worked is all hours worked over 40 in a single work week.
However, what many call center employees do not realize is that work performed before or after shifts, during scheduled meal breaks, meetings, and paid training is considered hours worked. In addition, hours worked include time spent at all facilities and departments or on-call, and the regular rate should include shift differential, bonuses or on-call fees.
Unfortuantely, it is very common for employers to not pay its worker’s wages for time spent doing some of the above tasks. And the fact of the matter is for many call center employees things like this are taking place yet they do not know that they are actually entitled to receive pay for this time. The failure of an employer to pay required wages and overtime pay can give rise to a call center unpaid overtime pay lawsuit. This is because if this happens, the employer is in violation of the FLSA. In fact, there have been several class action lawsuits filed on behalf of groups of call center employees against their employer for failure to pay the proper rate of overtime wages.
If you or someone you know is working as a cell center employee and has been denied overtime pay or your employer has failed to pay you the wages you rightfully deserve for time spent working, contact our top rated unpaid overtime lawsuit attorneys to determine if you are eligible to file an unpaid wage claim. We represent our clients under a No Win, No Fee Promise which means there are no legal fees or costs until we win or settle your claim. Call today (855) 754-2795 for your Free, No Obligation Case Review!